What is the fuel policy?
The fuel policy is dependent on the car rental agent. We display this at time of booking under rate details. The fuel policy is also clearly stated in the terms and conditions under ‘fuel policy’. Normally our car rental agents will provide a full tank of fuel when you are collecting your vehicle and will ask you to have a full tank of fuel when returning the vehicle (“pick up full return full” fuel policy). Alternatively, you might be requested to pay for the tank of fuel upon collection and you can return the car with an empty tank (“pick up full return empty” fuel policy). A security deposit is normally taken so it is important to fill the tank up when dropping the vehicle off, this will prevent any additional charges.
Please check your rental conditions for details of your Fuel Policy.
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Is the agent located in the airport?
If you have selected an airport location at time of booking then your car will be located either in the terminal hall or close to it. Some agents offer a meet and greet if they are not located inside the terminal. A rental agent will be waiting for you to take you to your vehicle collection point. We will clearly state the address and location or the directions on how to get to the rental desk on your rental voucher.
In most cases, the damage refund insurance package covers:
- Car hire excess - Accidental damage to windows, tyres, undercarriage, and roof
- Loss or damage of rental car key(s)
- Loss of personal Possessions.
Can I drop the car off at a different location?
Dropping your car off at a different location is normally possible and we will advise if this is possible at time of booking. Usually there is a fee for this to cover the logistics of returning the car to its original location however we will clearly advise of this on the website under rate details at your time of booking. If you have a confirmed booking, this can also be found on the terms and conditions we sent to you at your time of booking.
What documents do I need to bring to the rental desk?
You must bring your rental voucher, a credit card in the driver’s name and the drivers licence specified in the terms and conditions of your rental Voucher.
What does pick up full return empty mean?
This type of fuel policy means that you will pick up your vehicle with a full tank of petrol and will be required to return the vehicle with the petrol tank empty. Charges for fuel are payable at the rental location when you collect your vehicle. As you are paying for your fuel in advance to make the most of the petrol you get, we recommend returning the vehicle with as little fuel in the tank as possible.
What is included in the rate?
We normally include the following in our rates however this can change depending on which country you are traveling in. Collision Damage Waiver, Third Party Liability Protection, Tax, Airport Fee, Unlimited Milage and breakdown Assistance. This list may change and we advise you to check at time of booking what will be included in your rate. We clearly show this information when you are selecting your car and it’s specified under the rate details section. If you have a confirmed booking, all these details can be found on your rental conditions that we sent to you at time of booking.